Programs & Services


Life is 24/7 and so is 211 Brevard. The helpline is the foundation of the nonprofit, available 24 hours a day for callers in financial, emotional or community crisis. Specialists manage more than 50,000 calls and texts each year. Call 2-1-1

Suicide Prevention

Specialists listen to and support callers in emotional crisis 24/7 and are highly trained in crisis intervention.

  • By phone: CALL 2-1-1

  • By text: Text ZIP code to 898211

  • #BeThe1To: Text BeThe1To to 898211 to sign up for supportive, automated text messages for people in crisis and their friends or loved ones. Messages are inspirational and informative.

Learn more about suicide prevention from our partners:

Information and Referral

The majority of people who contact the 2-1-1 helpline are in financial crisis. Specialists help prioritize issues, make plans and empower people to act. They make thousands of referrals each year to local and other resources. In partnership with the Florida Department of Children and Families, 211 Brevard was part of a federally funded Crisis Counseling Program related to COVID-19. Additional resources may be available for people who have been impacted financially or emotionally by the pandemic.

BUILT ON 2-1-1

Recognizing that many callers may need ongoing support or have specialized needs, 211 Brevard has built on the strength of its reach to people in need to offer specialized services and programs, including the following.

Help Me Grow Brevard

211 Brevard is the lead agency for Help Me Grow Brevard, a state-funded, local coalition to promote healthy child development through free online screenings and support for families.

Call 2-1-1 and ask for Help Me Grow to speak to our care coordinator.

Florida Veterans Support Line (MyFLVet)

Two veterans on staff provide emotional support and information and referrals to the Department of Veterans Affairs and community programs for peers living in three counties, including Brevard.

Call 2-1-1 or 1-844-MyFLVet (693-5838).

Parrish Community Health Navigator

As part of its support of 2-1-1 Brevard, a social worker with Parrish Healthcare spends time in the contact center and takes referrals from specialists to assist with medical-related needs including rides to appointments, equipment (such as walkers), talking to doctor offices, understanding a diagnosis and lifestyle changes, and basic needs.

Call 2-1-1 and ask for the Community Health Navigator.

Brevard County Substance Abuse Hotline

 A Substance Abuse Care Coordinator provides free and confidential support to individuals, friends and family members and assists in finding treatment for addictions. Call 2-1-1. Also, automated referrals to resources are available by texting OPIOID to 898211.

Brevard Homeless Coalition

In addition to helping callers with information and referral for basic needs such as food and utilities, 211 Brevard partners with Brevard Homeless Coalition. Specialists assess callers who are homeless or at risk of homeless and refer to appropriate programs. Call 2-1-1

Community Information Hotline in Disaster

In partnership with Brevard County Emergency Management, 211 Brevard operates the Community Information Hotline before, during and after a potential disaster such as a hurricane. The hotline is activated during the COVID-19 pandemic. Call 2-1-1 or text ZIP code to 898211.

Sunshine Service

Specialists make regular telephone calls to elderly or disabled people who live alone, are physically or socially isolated, or otherwise would benefit from reassurance. No fee but donations accepted. Email to request application.

Diabetes Management Project

In partnership with the Florida Department of Health, 211 Brevard promotes diabetes management and heart health with information for callers, on our website and in the Community Resource Database.